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We're Here to Help You Get Moving

Have questions about our car sharing service? Need support with your account? Our friendly team is ready to assist you with everything from your first booking to ongoing membership benefits.

Call center professionals focused on tasks with headsets in a modern office setting.

Send Us a Message

Whether you're new to car sharing or an existing member, we're here to help. Reach out with questions, feedback, or support requests.

Feldgasse 172
1016 Vienna
AT, Vienna
con@wheelguidedu.world
+43 17073435
Quick Answers

Common Support Questions

Find instant answers to frequently asked questions about accounts, bookings, and our car sharing service.

How quickly can I get help if I have an issue during my trip?
Our 24/7 support hotline is available for immediate assistance during your journey. For urgent issues like accidents or breakdowns, call our emergency number displayed in every vehicle. For general enquiries, use our app chat feature or email support.
What should I do if I can't find or access my reserved car?
First, ensure you're at the correct location shown in the app. If the car isn't there or won't unlock, contact our support team immediately through the app or phone. We'll locate the vehicle, troubleshoot access issues, or arrange an alternative car nearby.
How do I report damage or issues with a vehicle?
Report any damage or mechanical issues immediately through the app's reporting feature or by calling support. Take photos if safe to do so, and don't continue driving if there are safety concerns. We'll guide you through the next steps and arrange assistance.
Can I modify or cancel my booking?
Yes, you can modify or cancel bookings through the mobile app up to 30 minutes before your reservation starts. Cancellations made with sufficient notice incur no charges, whilst last-minute changes may be subject to fees as outlined in our terms.